Help

Stuck? Start here. If your answer isn't on this page, email us and tell us what happened in whatever words you have.

Texting NixIt

  • Text HELP to see what NixIt can do for you.
  • Text STOP to stop all messages. Text START to come back any time.
  • Texting works on any phone. You don't need a smartphone or an app.

Logging in

  • You don't need a password. On the log in page, ask for a magic link and we'll email you one.
  • Prefer a password? Use "Forgot password" on the log in page to set a new one.

Your data

  • Download everything: in the app, go to Settings, then Export my data.
  • Delete your account: in the app, go to Settings, then Delete my data. This can't be undone.
  • Coaches and practitioners: email [email protected] to export practice data or close your account. We'll handle it for you.

People and connections

  • Leave a Circle: open the Circle and choose Leave Circle.
  • Disconnect from a coach: open your coach connection in the app and choose Disconnect. Your account and your Circle stay yours.

Talk to a person

Email [email protected]. Screenshots help but aren't required. Questions about privacy go to [email protected].

If you're in crisis

NixIt is not a crisis service. We don't monitor accounts for emergencies, and we don't contact anyone on your behalf. If you need someone right now, these are free and open 24/7:

  • Call or text 988 (988 Suicide and Crisis Lifeline)
  • Text HOME to 741741 (Crisis Text Line)